We have developed a range of support & help packages to give you complete flexibility. You can choose from a Monthly Support Package or a Pre-Purchased Hourly Package.

Monthly Support Packages
Pre-Purchased Hourly Packages

What Sets Us Apart

Timezone Support

We have teams located in both Europe and North America (and we’re expanding into Asia soon!) and can cover a wide range of timezones to ensure you get the speed of support you need. 

Multiple Languages

We can currently provide your support in English, French and Polish. We’re actively expanding our team and we’re sure we’ll add more languages soon!

Simplified Support

All of our support is tracked and delivered in Podio! That makes it easy to integrate our support solutions directly into your Podio organisation to ensure that you and your team have direct access to the support you need.

System & User Support

We can offer both system support (i.e. technical support on your Podio System) and user support (for systems we design) to ensure that you’re not bogged down with questions from your team as you introduce new elements of processes to them.

Monthly Support Packages

Our monthly support packages are an ideal complement to your system. They not only give you the peace-of-mind to know that you will always have pro-active support from our awesome Podio team, but also build in added-value functionality like email tracking, system backups and user support.

Level

£Feemonthly
  • Dedicated Support Workspace
  • Support Response Time
  • Telephone Support
  • Video/Chat Support
  • Gamechangers System Updates
  • End User Support
  • Full System Backup
  • Dedicated Support Hours

Premium

£150monthly
  • Included
  • 12 Hours (Mon-Fri)
  • Included (Mon-Fri)
  • Included (Mon-Fri)
  • Included
  • Included (up to 10 Users)
  • Weekly Backup
  • 2

Platinum

£350monthly
  • Included
  • 6 Hours (Mon-Fri)
  • Included (Mon-Fri)
  • Included (Mon-Fri)
  • Included
  • Included (up to 30 Users)
  • Daily Backup
  • 4

Enterprise

£on request
  • Included
  • BESPOKE
  • BESPOKE
  • Included (Mon-Sun)
  • Included
  • Included (30+)
  • Daily Backup
  • 6+

* All support packages can be customised to include specific products (like our Phone/Email Integrations)

Bespoke packages are available for larger organisations or for organisations that have specific requirements. 

Pre-Purchased Hourly Packages

Our pre-purchased hourly packages are a flexible way to buy in Podio expertise on an “as-needed” basis. This option is perfect for organisations that have Podio and want some help designing new features, improving efficiency, maximising their effectiveness or training their staff.

10 HOURS

£120per hour

20 HOURS

£100per hour

50 HOURS

£85per hour

100 HOURS

£75per hour

WHAT CAN PODIO BE TO YOUR BUSINESS?

CRM
Project Management
Document Management
Sales Pipeline Management
Client Helpdesk
Sales Reporting Tool
Client Sign-Off Portal

Inbound Marketing Tool
Campaign Manager
Client Communication Manager
Expense Manager
Financial Manager
Staff Vacation Portal
Event Manager

Inventory Manager
Client Collaboration Space
Ordering Management
Logistics Manager
Task Dashboard
Internal Staff Network
Community Hub

To find out how Podio can make a massive impact on your organisation, please arrange your free 60 minute phone call with one of our senior Podio team members.

Arrange Your Call